299bat Terms
& Conditions

These Terms & Conditions ("Terms", "Agreement") govern your access to and use of the 299bat website, mobile platform, games, sportsbook, and all associated services (collectively, the "Platform"). These Terms apply to all visitors, registered users, and any other person who accesses or uses any part of the 299bat Platform.

By creating an account, making a deposit, placing a bet, or simply navigating the 299bat Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you are using the Platform on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms.

299bat reserves the right to update, modify, or replace these Terms at any time. When changes are made, the revised Terms will be published on this page with an updated effective date. Your continued use of the Platform following any modification constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.

Access to the 299bat Platform is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and at all subsequent times while using the Platform:

• You are at least 18 years of age. 299bat enforces a strict minimum age requirement of 18 years for all registered players without exception.
• You are accessing the Platform voluntarily and of your own free will for the purposes of personal entertainment.
• You are not acting on behalf of any third party or allowing any third party to use your account.
• You are legally permitted to participate in online gambling under the laws applicable to you in your jurisdiction of residence.
• You have not previously been excluded or banned from the 299bat Platform or any affiliated platform.
• You are not a current employee, contractor, officer, director, or affiliate of 299bat or any of its partner game providers.

299bat reserves the right to request identity documents at any time to verify that eligibility criteria are satisfied. Acceptable identity documents include a National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. Failure to provide satisfactory documentation when requested may result in account suspension, refusal of withdrawals, or permanent account closure.

To access the full range of 299bat services — including deposits, withdrawals, game play, and sportsbook betting — you must register a personal account. The registration process requires you to provide accurate, complete, and current information including your full legal name, date of birth, residential address in Bangladesh, and contact details.

You are permitted to hold only one single account on the 299bat Platform. Opening duplicate accounts, multi-accounting, or assisting another person to circumvent the one-account rule is strictly prohibited and will result in immediate account closure and forfeiture of any associated balances.

299bat operates a Know Your Customer (KYC) verification framework in line with responsible gaming and anti-fraud best practices. All registered players may be required to complete identity verification before withdrawals are processed. KYC verification typically requires the following documentation:

• A clear copy of a government-issued photo identity document (NID, passport, or driving licence).
• Proof of residential address in Bangladesh dated within the last three months (utility bill, bank statement, or similar).
• Where applicable, proof of the payment method used to fund the account (e.g., screenshot of bKash or Nagad account screen).

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. You accept full responsibility for all activity that occurs under your account credentials. If you suspect that your account has been accessed without your authorisation, you must notify 299bat support immediately via live chat or email at [email protected].

All financial transactions on the 299bat Platform are denominated in Bangladeshi Taka (BDT). 299bat accepts deposits and processes withdrawals through the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. No currency conversion fees are applied on any deposit or withdrawal transaction processed through these methods.

Deposits via mobile wallet services (bKash, Nagad, Rocket, Upay) are credited to your 299bat balance in real time following successful transaction confirmation. Card deposits (Visa, Mastercard) may take up to one business hour to reflect in your account balance.

Withdrawal requests are subject to the following conditions:

• Your account must have passed KYC identity verification before any withdrawal can be processed.
• Withdrawals may only be made to a payment method previously used to fund the account, or to a verified method registered under your personal account details.
• Withdrawal requests are typically processed within 24 hours of submission during normal operational hours.
• 299bat reserves the right to delay a withdrawal for up to 72 hours for additional security verification in cases of unusual account activity.
• Minimum and maximum withdrawal limits apply and are displayed in the 299bat cashier section at the time of the withdrawal request.

299bat does not accept payments from third parties. All deposits must come from a payment account registered in your own name. Any deposit identified as originating from a third-party source will be returned and the associated account may be suspended pending investigation.

299bat offers a range of bonuses and promotional incentives to eligible registered players, including but not limited to welcome deposit bonuses, reload bonuses, free spins, cashback offers, and VIP loyalty rewards. All bonuses and promotions are subject to specific terms and conditions that are published alongside each individual offer.

The following general conditions apply to all 299bat bonuses unless explicitly stated otherwise in the specific promotion terms:

• All bonus funds are subject to a wagering requirement that must be met in full before any withdrawal of bonus-derived winnings is permitted. The applicable wagering multiplier is stated clearly on each promotion page.
• Only one welcome bonus may be claimed per player, per household, per device, and per IP address.
• Bonus funds may not be transferred, sold, or assigned to any other player or account.
• Games may contribute differently to wagering requirements. Contribution rates are listed in the individual promotion terms.
• 299bat reserves the right to withdraw any bonus offer at any time without prior notice, provided that this does not affect bonuses already validly claimed and in progress.
• Any attempt to abuse the 299bat bonus system — including but not limited to bonus hunting, arbitrage betting, or coordinated multi-account bonus claims — will result in cancellation of the bonus, forfeiture of associated winnings, and may result in account closure.

Players who wish to opt out of receiving bonus offers entirely may contact 299bat support at [email protected] to have their account flagged as bonus-free. This is a common preference among players who wish to withdraw without satisfying wagering conditions, and 299bat will honour such requests promptly.

All bets placed and games played on the 299bat Platform are subject to the specific rules of the relevant game or betting market, which are published within each game or market interface. In addition, the following general rules apply across all 299bat gaming and betting products:

• All bets are final once confirmed. 299bat will not void or reverse a confirmed bet except in cases of a verifiable technical error on the part of the Platform.
• In the event of a technical malfunction during a game session that prevents a fair outcome from being determined, 299bat reserves the right to void the affected round and return stakes to the player's account.
• Sportsbook odds are subject to change at any time prior to bet confirmation. The odds displayed at the point of confirmation are the odds that apply to that bet.
• Cricket markets — including BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers internationals — are settled in accordance with the official result as determined by the relevant governing body. 299bat follows ICC, BCB, and BCCI official rulings on match results, player performance, and DLS-adjusted outcomes.
• 299bat reserves the right to limit stake amounts, restrict betting markets, or close accounts suspected of match-fixing, collusion, or any other form of sports integrity violation.
• All casino game outcomes are determined by certified random number generators (RNG) independently verified for fairness. The house edge for each game is reflected in its published Return to Player (RTP) percentage.

299bat is committed to promoting responsible gaming practices and providing players with the tools and information they need to maintain control over their gambling activity. The Platform offers a comprehensive set of account management tools accessible from the player dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit into your 299bat account. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Restrict the length of any single gaming session and receive notifications when approaching your set limit.
• Cooling-Off Periods: Temporarily suspend your account for a defined period of between 24 hours and 6 weeks to take a break from gambling.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the 299bat Platform. Self-exclusion requests are processed within 24 hours and are irrevocable for the minimum exclusion period chosen.
• Reality Checks: Receive periodic on-screen notifications showing how long you have been logged in during the current session.

If you believe that your gambling may be causing harm to yourself or others, we strongly encourage you to make use of these tools immediately and to seek external support. 299bat support agents are trained to assist players who wish to discuss responsible gaming options confidentially. Contact us at [email protected] or via live chat at any time.

Online gambling is intended solely as a form of adult entertainment. It carries real financial risk and is not a reliable or appropriate method of generating income. Never gamble with money you cannot afford to lose, and never borrow money for the purposes of gambling.

The following conduct is strictly prohibited on the 299bat Platform. Any player found to have engaged in prohibited conduct will have their account suspended or permanently closed, any associated balances and winnings may be forfeited, and 299bat reserves the right to take legal action where warranted:

• Registering more than one account or assisting another person to circumvent the one-account rule.
• Providing false, misleading, or incomplete information during registration or KYC verification.
• Using the Platform if you are under 18 years of age.
• Using automated bots, scripts, or software tools to interact with the Platform in place of a real human player.
• Exploiting any software bug, error, or vulnerability in the 299bat Platform for financial gain. Any winnings derived from such exploitation will be voided.
• Engaging in any form of collusion, match-fixing, insider betting, or other conduct that compromises the integrity of any game or sporting event offered on the Platform.
• Attempting to launder money or use the 299bat Platform for any purpose related to financial crime, fraud, or other illegal activity.
• Abusing the 299bat bonus system through coordinated multi-account claims, arbitrage strategies, or any other method that constitutes bonus abuse in the reasonable judgement of 299bat.
• Harassing, threatening, or abusing 299bat support staff or other users through any communication channel.
• Depositing funds originating from illegal or third-party sources.

All content on the 299bat Platform — including but not limited to the 299bat name, logo, website design, software, text, graphics, game interfaces, audio, video, and data compilations — is the exclusive intellectual property of 299bat or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 299bat Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not convey any ownership rights.

You must not reproduce, copy, distribute, publish, transmit, modify, reverse-engineer, create derivative works from, or commercially exploit any part of the 299bat Platform or its content without the prior written consent of 299bat. Unauthorised use of 299bat intellectual property is a violation of these Terms and may constitute an infringement of applicable law.

299bat collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating a 299bat account, you acknowledge and consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected during registration and KYC verification — including name, date of birth, address, and identity document details — is used solely for the purposes of account management, identity verification, fraud prevention, responsible gaming compliance, and payment processing. 299bat does not sell personal data to third parties.

All data transmitted between your device and the 299bat Platform is protected by 256-bit SSL encryption. Your account credentials are stored using industry-standard hashing and are never stored in plain text. You can review the full details of how 299bat handles your personal information by visiting the Privacy Policy page.

To the fullest extent permitted by applicable law, 299bat shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruptions, or technical failures.

299bat makes no warranty that the Platform will be available without interruption, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. Scheduled and unscheduled maintenance may result in temporary unavailability of all or part of the Platform.

299bat shall not be liable for any loss resulting from:

• Errors in game outcomes caused by player misunderstanding of game rules.
• Delays or failures in payment processing attributable to third-party payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Loss of account access resulting from a player's failure to maintain the confidentiality of login credentials.
• Any interruption to internet connectivity on the player's side during a gaming session or bet placement.
• Decisions taken by 299bat in good faith under these Terms, including account suspension, bonus cancellation, or bet voiding.

Nothing in these Terms shall limit 299bat's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

299bat reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes to these Terms will be communicated to registered players via email notification to the address registered on their account, via an on-platform notification displayed at next login, or by publication of a revised version of this page with an updated effective date.

It is your responsibility to review these Terms periodically. The date shown at the top of this page indicates when the Terms were last updated. Continued use of the 299bat Platform after the publication of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must cease using the Platform and may request the closure of your account by contacting support at [email protected].

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with applicable law. 299bat operates as a safe and reliable online gaming platform and applies internationally recognised standards of fair play, data protection, and responsible gaming in the administration of its Platform.

In the event of any dispute between you and 299bat arising from your use of the Platform, you agree to first contact 299bat support in good faith to seek an amicable resolution. 299bat will investigate all complaints promptly and respond within a reasonable timeframe. The 299bat complaints procedure operates as follows:

• Step 1: Submit your complaint in writing to [email protected], providing your account username, a clear description of the issue, and any relevant supporting evidence.
• Step 2: 299bat will acknowledge receipt of your complaint within 48 hours and provide a full written response within 10 business days.
• Step 3: If you are not satisfied with the outcome of the internal complaints process, you may escalate the matter through applicable dispute resolution channels.

299bat is committed to resolving all player disputes fairly, transparently, and in a timely manner. All dispute resolution communications must be conducted in English to ensure accurate record-keeping and consistent handling by the 299bat compliance team.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you wish to exercise any of your rights under these Terms, please contact the 299bat support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 299 000 (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 299bat Platform
• Support Hours: Bangladesh Standard Time (BST, UTC+6), every hour of every day

All communications regarding these Terms must be submitted in English to ensure consistent handling by the 299bat compliance and legal team. 299bat aims to respond to all formal enquiries within two business days.