Your privacy matters at 299bat. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information. Please take the time to read it carefully.
Important Notice: This Privacy Policy explains how 299bat collects, processes, stores, and protects the personal data of all users who access or register on the 299bat Platform. By creating an account or using any 299bat service, you consent to the data practices described in this Policy. Please read this document carefully before registering. 299bat is strictly for users aged 18 years and above.
299bat ("we", "us", "our") operates an online casino and sports betting platform accessible at https://299bat.vu (the "Platform"). As part of delivering a safe, reliable, and personalised gaming experience to players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — we collect and process certain personal data about the individuals who register and use our services.
This Privacy Policy ("Policy") describes in plain terms what personal data 299bat collects, why we collect it, how we use it, with whom we may share it, how long we retain it, and what rights you have over your own information. This Policy applies to all personal data collected through the 299bat Platform, through our customer support channels, and through any communication you initiate with our team.
This Policy forms part of the wider legal framework governing use of the 299bat Platform and should be read alongside our Terms & Conditions. By registering an account on 299bat, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.
If you have any questions about this Privacy Policy or how 299bat handles your personal data, you may contact our dedicated support team at any time via live chat on the Platform or by email at [email protected]. Support operates 24/7 in Bangladesh Standard Time (BST, UTC+6).
299bat collects personal data that falls into several distinct categories. The specific data points collected depend on the nature of your interaction with the Platform. The table below summarises the primary categories of personal data we collect and typical examples of each category.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National Identity Card (NID) number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address in Bangladesh | Registration |
| Financial Data | bKash account number, Nagad account number, Rocket number, Upay number, Visa/Mastercard last four digits | Deposit & withdrawal processing |
| Identity Document Data | Scanned copy or photograph of NID, passport, or driving licence | KYC verification |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Automatically on Platform access |
| Usage Data | Pages visited, games played, bets placed, session duration, click behaviour | Automatically during sessions |
| Communications Data | Live chat transcripts, support emails, WhatsApp messages to support | When contacting support |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods activated | When using responsible gaming tools |
299bat does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for identification purposes. We collect only the minimum data necessary to deliver our services securely and in compliance with responsible gaming standards.
299bat collects personal data through several distinct channels and methods, all of which are described below:
Your control: You are never obligated to provide data beyond what is strictly required for registration and KYC. However, declining to provide mandatory data may prevent you from accessing certain features, including the ability to process withdrawals.
299bat uses the personal data it collects strictly for the purposes described in this Policy. The primary purposes for which your data is used are as follows:
299bat does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Decisions regarding account suspension, withdrawal holds, or bonus cancellations are reviewed by a human compliance officer before being enacted.
299bat processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:
299bat does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
All third parties with whom 299bat shares personal data are contractually required to implement appropriate technical and organisational security measures to protect that data, and to process it only for the specific purposes for which it was shared.
299bat uses cookies and similar tracking technologies to operate and improve the Platform, to recognise returning users, and to analyse usage patterns. A cookie is a small text file placed on your device by a website server when you visit the site. Cookies do not contain executable code and cannot directly identify you by name — they identify your browser or device.
The types of cookies used on the 299bat Platform are as follows:
You may control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies entirely. However, blocking strictly necessary cookies will prevent you from logging into your 299bat account and accessing the full range of Platform services.
Cookie Management: To manage your cookie preferences, access the settings menu of your browser (Chrome, Firefox, Safari, or Edge) and navigate to the Privacy or Security section. Instructions vary by browser version — consult your browser's help documentation for specific guidance.
299bat retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal data is no longer required for its original purpose, it is securely deleted or anonymised.
The following general retention periods apply to key categories of personal data held by 299bat:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Legal obligation / contractual necessity |
| KYC Identity Documents | Duration of account + 5 years after closure | Anti-money laundering compliance |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| Support Communications | 3 years from date of communication | Dispute resolution / legitimate interest |
| Responsible Gaming Records | Duration of exclusion/limit + 5 years | Responsible gaming compliance |
| Technical & Usage Data | Up to 24 months from collection | Legitimate interest (Platform analytics) |
| Marketing Consent Records | Until consent withdrawn + 2 years | Consent / legal compliance |
Upon expiry of the applicable retention period, personal data is deleted from active systems and any backups in accordance with 299bat's internal data destruction schedule. Anonymised, aggregated analytical data (which cannot be used to identify any individual) may be retained indefinitely for statistical purposes.
299bat takes the security of your personal data extremely seriously. We implement a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our primary security measures include:
Your Responsibilities: While 299bat takes every reasonable measure to protect your data on our side, you also play an important role in keeping your account secure. Never share your 299bat password with anyone. Use a strong, unique password that you do not use on other websites. Log out of your account when using a shared or public device. If you suspect unauthorised access to your account, contact [email protected] immediately.
As a 299bat player, you hold a number of rights over the personal data that 299bat holds about you. These rights are described below. To exercise any of these rights, please contact the 299bat support team at [email protected] with a clear description of the right you wish to exercise and your account details for identity verification purposes.
299bat will respond to all data rights requests within 30 calendar days of receipt. In cases of complex or multiple requests, this period may be extended by a further 60 days, in which case we will notify you of the extension within the initial 30-day period. All requests must be submitted in English to [email protected] to ensure accurate and consistent handling.
The 299bat Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any person under the age of 18. Our registration process includes an age declaration requirement, and our KYC verification procedure is specifically designed to identify and prevent underage users from accessing the Platform.
If 299bat discovers or is notified that it has collected personal data from a person under the age of 18, the affected account will be immediately suspended, all associated data will be securely deleted, and any deposits or winnings held in the account will be handled in accordance with the 299bat Terms & Conditions provisions relating to underage gambling.
Parental Guidance: Parents and guardians in Bangladesh who are concerned about their children accessing gambling platforms are strongly encouraged to install parental control software on shared devices. If you believe a minor has accessed or registered on the 299bat Platform using your or their own details, please contact us immediately at [email protected] so we can take prompt action.
The 299bat Platform may, from time to time, contain references or navigational links to third-party websites, game provider portals, or payment partner platforms. These third-party destinations operate independently of 299bat and are governed by their own privacy policies and data practices.
299bat has no control over, and accepts no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of any third-party site you visit before providing any personal data to that site. The presence of a link to a third-party site on the 299bat Platform does not constitute an endorsement or recommendation of that site or its privacy practices by 299bat.
When you access a game powered by a provider such as Pragmatic Play, Evolution Gaming, NetEnt, or Microgaming through the 299bat Platform, your gameplay data is processed by that provider's own servers. Each provider operates under its own data protection framework. 299bat contractually requires all game providers to meet appropriate data security standards.
299bat reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will notify active account holders by posting a prominent notice on the 299bat Platform and, where appropriate, by sending a notification to the email address registered to your account.
The revised Policy will take effect from the date indicated at the top of the document as the "Effective Date". Your continued use of the 299bat Platform after the revised Policy becomes effective constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should cease using the Platform and contact our support team to discuss the closure of your account.
We encourage all players to review this Privacy Policy periodically to stay informed about how 299bat protects your personal data. The current version of the Policy is always accessible at https://299bat.vu/privacy-policy. All previous versions of the Policy are archived internally and are available upon request by contacting [email protected].
Stay Informed: We recommend bookmarking this page and checking back whenever you receive a Policy update notification from 299bat. All changes are effective as of the date stated at the top of the page. Minor editorial corrections that do not affect the substance of the Policy may be made without formal notification.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 299bat processes your personal data, please do not hesitate to get in touch. Our dedicated data support team operates around the clock, every day of the year, in Bangladesh Standard Time (BST, UTC+6).
You may contact 299bat's support team through any of the following channels:
When contacting us regarding a data rights request or a privacy concern, please include your registered account username or email address so that we can locate your account securely and respond with precision. All privacy-related correspondence is handled by designated members of our compliance team and treated with strict confidentiality.
For the fastest resolution of privacy queries, please use the subject line "Privacy Policy Enquiry" when emailing [email protected]. This ensures your email is routed directly to the appropriate compliance team member without delay.
We go beyond baseline compliance to deliver genuine, meaningful data protection for every player on our platform across Bangladesh.
Every byte of data exchanged between your device and 299bat is encrypted with the same 256-bit SSL technology used by international banks. Your personal and financial information is unreadable in transit.
299bat never sells, rents, or trades your personal data to third-party marketers. Your information is used solely to deliver, improve, and secure the services you signed up for — nothing else.
Our identity verification process ensures every account belongs to a real, verified adult aged 18 or above. This protects both our player community and the integrity of the 299bat platform from fraud and underage access.
Access, correct, delete, or export your personal data at any time simply by contacting our support team. Your rights over your own information are real, enforceable, and handled within 30 days.
Full card details are never stored on 299bat servers. All bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions are processed through PCI-DSS compliant, encrypted payment gateways.
We retain your data only for as long as legally required or operationally necessary. Once data passes its retention period, it is securely and permanently deleted from our systems and all backups.
Your data is protected. Your privacy is respected. Now explore Bangladesh's most trusted online casino — featuring live cricket betting, premium slots, and instant bKash & Nagad payments.