299bat Privacy
Policy

299bat ("we", "us", "our") operates an online casino and sports betting platform accessible at https://299bat.vu (the "Platform"). As part of delivering a safe, reliable, and personalised gaming experience to players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — we collect and process certain personal data about the individuals who register and use our services.

This Privacy Policy ("Policy") describes in plain terms what personal data 299bat collects, why we collect it, how we use it, with whom we may share it, how long we retain it, and what rights you have over your own information. This Policy applies to all personal data collected through the 299bat Platform, through our customer support channels, and through any communication you initiate with our team.

This Policy forms part of the wider legal framework governing use of the 299bat Platform and should be read alongside our Terms & Conditions. By registering an account on 299bat, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

299bat collects personal data that falls into several distinct categories. The specific data points collected depend on the nature of your interaction with the Platform. The table below summarises the primary categories of personal data we collect and typical examples of each category.

299bat does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for identification purposes. We collect only the minimum data necessary to deliver our services securely and in compliance with responsible gaming standards.

299bat collects personal data through several distinct channels and methods, all of which are described below:

• Direct Registration: When you create a 299bat account, you voluntarily provide identity and contact data including your name, date of birth, email address, mobile number, and residential address.
• KYC Verification: When we request identity verification prior to processing withdrawals or in response to a compliance obligation, you upload copies of identity documents and proof of address directly through the 299bat Platform.
• Payment Transactions: When you deposit or withdraw funds, your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) provides us with the information necessary to complete the transaction, including mobile wallet number or card details.
• Automated Technologies: When you access and navigate the 299bat Platform, we automatically collect technical data and usage data through cookies, server logs, and similar tracking technologies. See Section 7 for full details on cookies.
• Customer Support Communications: When you contact 299bat via live chat, email at [email protected], or WhatsApp at +880 1700 299 000, the communications you send us are recorded and stored for quality assurance, compliance, and dispute resolution purposes.
• Third-Party Partners: In limited circumstances, we may receive data about you from third-party partners such as our game providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) or payment processors, specifically to verify transactions or resolve disputes.

299bat uses the personal data it collects strictly for the purposes described in this Policy. The primary purposes for which your data is used are as follows:

• Account Management: To create, maintain, and administer your 299bat player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to casino games, sportsbook markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers cricket — and all other 299bat Platform services.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records associated with your account.
• Identity Verification & KYC Compliance: To verify that you meet the minimum age requirement of 18 years and that all information provided during registration is accurate and genuine.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple-accounting, bonus abuse, and other conduct that violates our Terms & Conditions or applicable law.
• Responsible Gaming: To administer the responsible gaming tools available on the Platform, including deposit limits, session controls, cooling-off periods, and self-exclusion requests.
• Customer Support: To respond to your enquiries, resolve complaints, process escalated disputes, and improve the overall quality of the 299bat support experience.
• Platform Improvement: To analyse usage patterns, optimise Platform performance, and develop new features and game offerings in response to player behaviour and preferences.
• Marketing Communications: Where you have provided explicit consent, to send you promotional emails, bonus alerts, and personalised offers relevant to your gaming preferences. You may withdraw consent at any time by contacting [email protected].
• Legal Compliance: To comply with applicable legal obligations, regulatory requirements, and to respond to lawful requests from competent authorities.

299bat does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Decisions regarding account suspension, withdrawal holds, or bonus cancellations are reviewed by a human compliance officer before being enacted.

299bat processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary for 299bat to perform the contract it has entered into with you when you registered your account and accepted the Terms & Conditions. Without this processing, we cannot provide you with the services you have signed up for.
• Legal Obligation: Certain processing activities — particularly KYC identity verification, responsible gaming record-keeping, and anti-money-laundering checks — are carried out because 299bat is legally or contractually required to do so under applicable standards and responsible gaming frameworks.
• Legitimate Interests: We process certain technical data and usage data on the basis of our legitimate interest in operating a secure, fair, and commercially viable gaming Platform. This includes fraud detection, Platform analytics, and security monitoring. We balance our legitimate interests against your privacy rights and do not process data on this basis where your interests clearly override ours.
• Consent: Where we process your data for marketing communications or for any purpose beyond those described above, we do so only on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time by contacting our support team.

299bat does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Game Providers: Our licensed casino game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical data (such as session tokens and account identifiers) to facilitate your game sessions. These providers are contractually prohibited from using this data for any purpose other than delivering the game to you.
• Payment Processors: When you deposit or withdraw funds, your transaction data is shared with the relevant payment processor (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to the extent necessary to complete the transaction. 299bat does not store full payment card details on its own servers.
• Identity Verification Services: We may engage third-party KYC service providers to assist with the verification of identity documents. These providers act as data processors on 299bat's behalf and are bound by strict data processing agreements.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 299bat, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of 299bat's assets, your personal data may be transferred to the acquiring entity, subject to the same protections described in this Policy.

299bat uses cookies and similar tracking technologies to operate and improve the Platform, to recognise returning users, and to analyse usage patterns. A cookie is a small text file placed on your device by a website server when you visit the site. Cookies do not contain executable code and cannot directly identify you by name — they identify your browser or device.

The types of cookies used on the 299bat Platform are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as session authentication, account login persistence, and security checks. They cannot be disabled without breaking the Platform.
• Functional Cookies: These cookies remember your preferences — such as language settings, display options, and responsible gaming tool configurations — so that you do not need to reconfigure them on each visit.
• Analytical Cookies: These cookies collect anonymised data about how users navigate the Platform — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps us improve Platform performance and the overall player experience.
• Security Cookies: These cookies help 299bat detect and prevent fraudulent access attempts, multiple-account registrations from the same device, and other security-related threats.

You may control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies entirely. However, blocking strictly necessary cookies will prevent you from logging into your 299bat account and accessing the full range of Platform services.

299bat retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal data is no longer required for its original purpose, it is securely deleted or anonymised.

The following general retention periods apply to key categories of personal data held by 299bat:

Upon expiry of the applicable retention period, personal data is deleted from active systems and any backups in accordance with 299bat's internal data destruction schedule. Anonymised, aggregated analytical data (which cannot be used to identify any individual) may be retained indefinitely for statistical purposes.

299bat takes the security of your personal data extremely seriously. We implement a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our primary security measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and the 299bat Platform is encrypted using 256-bit SSL (Secure Sockets Layer) technology. This is the same standard used by major international banks and financial institutions.
• Password Hashing: Account passwords are never stored in plain text. They are stored using industry-standard one-way cryptographic hashing algorithms. Even 299bat staff cannot retrieve your password — only reset it through a verified account recovery process.
• Access Controls: Access to personal data within 299bat's internal systems is restricted on a strict need-to-know basis. Only staff members whose role requires access to specific data are granted it, and all access is logged and audited.
• Secure Payment Handling: Full payment card details (Visa, Mastercard) are not stored on 299bat servers. Card transactions are processed through PCI-DSS compliant payment gateways. Mobile wallet credentials (bKash, Nagad, Rocket, Upay) are processed through the respective providers' own secure APIs.
• Intrusion Detection: The 299bat Platform is protected by network-level intrusion detection and prevention systems that monitor for unusual traffic patterns and potential security threats in real time.
• Regular Security Audits: 299bat conducts periodic internal security reviews and works with third-party security partners to identify and remediate vulnerabilities before they can be exploited.

As a 299bat player, you hold a number of rights over the personal data that 299bat holds about you. These rights are described below. To exercise any of these rights, please contact the 299bat support team at [email protected] with a clear description of the right you wish to exercise and your account details for identity verification purposes.

299bat will respond to all data rights requests within 30 calendar days of receipt. In cases of complex or multiple requests, this period may be extended by a further 60 days, in which case we will notify you of the extension within the initial 30-day period. All requests must be submitted in English to [email protected] to ensure accurate and consistent handling.

The 299bat Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any person under the age of 18. Our registration process includes an age declaration requirement, and our KYC verification procedure is specifically designed to identify and prevent underage users from accessing the Platform.

If 299bat discovers or is notified that it has collected personal data from a person under the age of 18, the affected account will be immediately suspended, all associated data will be securely deleted, and any deposits or winnings held in the account will be handled in accordance with the 299bat Terms & Conditions provisions relating to underage gambling.

The 299bat Platform may, from time to time, contain references or navigational links to third-party websites, game provider portals, or payment partner platforms. These third-party destinations operate independently of 299bat and are governed by their own privacy policies and data practices.

299bat has no control over, and accepts no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of any third-party site you visit before providing any personal data to that site. The presence of a link to a third-party site on the 299bat Platform does not constitute an endorsement or recommendation of that site or its privacy practices by 299bat.

299bat reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will notify active account holders by posting a prominent notice on the 299bat Platform and, where appropriate, by sending a notification to the email address registered to your account.

The revised Policy will take effect from the date indicated at the top of the document as the "Effective Date". Your continued use of the 299bat Platform after the revised Policy becomes effective constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should cease using the Platform and contact our support team to discuss the closure of your account.

We encourage all players to review this Privacy Policy periodically to stay informed about how 299bat protects your personal data. The current version of the Policy is always accessible at https://299bat.vu/privacy-policy. All previous versions of the Policy are archived internally and are available upon request by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 299bat processes your personal data, please do not hesitate to get in touch. Our dedicated data support team operates around the clock, every day of the year, in Bangladesh Standard Time (BST, UTC+6).

You may contact 299bat's support team through any of the following channels:

• Email: [email protected] — responses within 24 hours on business days
• Live Chat: Available 24/7 directly through the 299bat Platform — typically the fastest route for urgent queries
• WhatsApp: +880 1700 299 000 — available during extended support hours (BST)

When contacting us regarding a data rights request or a privacy concern, please include your registered account username or email address so that we can locate your account securely and respond with precision. All privacy-related correspondence is handled by designated members of our compliance team and treated with strict confidentiality.